If you are considering a service provider that is not a Goalrilla authorized dealer for the installation of your basketball goal, you may want to consider asking these questions:
“Can I see your previous installations?”
This is by far the most important question to ask when evaluating an installer. It’s a no-brainer that if someone hasn’t done many other installations, you probably don’t want to be their first guinea pig. Most professional installers will have a gallery on their website showcasing their work. If they do not, it may be a good idea to see if they have a Facebook or other social media page where these photos are posted.
“What does my installation quote cover?”
Installing a full in-ground system is a multi-step, multi-day process. The first day involves digging the hole and installing the concrete, followed by 3 days for the concrete to cure, and then final assembly of the goal. Make sure the quote you receive covers the concrete installation AND the assembly of the goal, as well as the materials to do the job.
“What is the timeline for the project?”
Most installers have multiple projects running simultaneously, and this is especially true during the spring and summer months. You will likely not be the only project on the schedule.
Before committing to the installation, be sure to find out when they will start and when it will be completed. The installation for any Goalrilla will take at least 4 days, and a particularly busy installation schedule may delay your install date even further. Make sure your selected installer can get your goal installed in a timeline that works for you, so you can start playing as soon as possible!
Disregarding an installer’s other jobs, an installation may take more than 4 days depending on the weather. The concrete takes 3 days to cure in warm temperatures, so when the mercury begins to drop, the curing process can take significantly longer. Additionally, if the ground is frozen, it’ll be almost impossible to dig a hole.
More on cold-weather installations can be learned here. Be sure to discuss these conditions and other alternative options with the installer.
“Is there a warranty covering the installation? What is it?”
A botched installation can cause you and your family a lot of frustration and money. Check with the installer to see what their warranty policy is in the event of an error in installation. Be sure to make a note on the specifics of the warranty and get a copy if possible. If after the installation something seems wrong, immediately take notes and pictures to have as documentation when calling.
“Are you insured?”
Accidents do happen and when there’s a several hundred-pound steel pole or backboard involved, the severity of some accidents can escalate quickly. If an independent contractor (aka the installer) ends up getting injured while doing an installation on your property, you could be responsible.
This is one of the major reasons hiring a professional from a reputable company is a must for this type of project. A reputable company will carry insurance for these types of accidents and injuries, so you don’t have to worry about a lawsuit. Always be sure to ask before agreeing to any installation and see the certificate of insurance for general liability.
“What are my responsibilities in the installation process?”
For some people, there may be additional steps you need to take before an installer can begin work. The major task that needs to be completed is having the utility lines marked. Since there is a 4-foot deep hole that must be dug at the installation site, you and the installer need to be aware of any buried cables. Call 811 at least a few days ahead of the dig date to have the cables marked.
Additionally, most installers will need to have the area around the installation mowed, the driveway free of any cars, toys, or other debris, and the boxed goal easily accessible at the installation site (If you purchase your goal from a Goalrilla authorized dealer, they will likely deliver the goal themselves for installation).
Also, be sure to ask the installer if you need to be present for the installation. Even if you don’t have to be, being on-site during installation can help to resolve any questions that may arise.
“What is the clean-up process?”
Once the goal installed, there are a few final clean-up notes to consider. Be sure to ask how any excess dirt will be handled or disposed of. If you would like to reuse the dirt, agree upon where the excess dirt will be placed. A request to have the dirt placed on the side of the house or in a designated corner in the backyard shouldn’t be a problem.
Also, if you purchased your Goalrilla online, the goal will be delivered on a pallet via a freight shipment. Ask if your installer can take care of disposing of this pallet as well.
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